Contact Tidal House in Ocean Shores

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Getting help

What should I do if my door code or keypad does not work?

Call or text Tidal House immediately using the number in your reservation or on our Contact page. Tell us your name and assigned chalet, but do not post your code publicly.

What should I do about an urgent maintenance or cleanliness problem?

Call or text us immediately. For an active fire, medical emergency, or immediate danger, leave the unsafe area and call 911 first.

How do I verify that my reservation is confirmed?

Check for a confirmation from the booking platform you used. If you are unsure, contact us with your name and stay dates so we can verify the reservation rather than relying on a pending card charge.

Who handles reservation changes, cancellations, and refunds?

Start with the booking platform used for your reservation. Platform bookings, including Airbnb bookings, may require changes or payment support through that platform. Contact us if you need help identifying the correct next step.

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