Frequently Asked Questions
Straight answers about booking, arrival, our chalets, amenities, and your stay.
What are check-in and checkout times?
Check-in begins at 3:00 PM, and checkout is by 11:00 AM.
How do I check current availability and pricing?
Use the booking search on our website with your dates and number of guests. Availability and complete pricing can change, so rely on the current search results rather than an earlier quote.
Are dogs allowed?
Yes. We welcome up to 2 dogs, subject to our current pet rules and fee. Cats and other pets are not permitted.
May I leave my dog alone in the chalet?
No. Dogs may not be left unattended in a chalet, including when crated, and they are not permitted on the beds.
How many guests can each chalet accommodate?
Most chalets accommodate up to four guests. Chalets 5, 6, and 7 accommodate up to six. The maximum occupancy shown for your chalet applies even when a sofa bed is available.
Which chalets have the least-steep stairs?
Chalets 9 and 10 have the least-steep stairs. They should not be considered ADA-accessible, so please contact us with your essential mobility needs before booking.
Do the chalets have ocean views?
The chalets do not have direct ocean views, but Tidal House is a short walk from the beach.
Do the chalets have air conditioning?
No. The chalets do not have air conditioning. For airflow, open windows upstairs and downstairs and use the provided fans.
Is there a washer and dryer?
There is no on-site washer or dryer. A laundromat is available nearby in Ocean Shores.
What kind of coffee maker is provided?
Each chalet has a drip coffee maker. Complimentary coffee grounds and filters are provided.
Is there a hot tub?
No. Tidal House does not have a hot tub. A listing that mentions a spa bath is not referring to an outdoor hot tub.
May guests use the fireplace?
No. The fireplaces must not be used, and guests should not bring or burn fireplace logs.
Can we have a fire outside?
No. Fires are not allowed anywhere on site at Tidal House. Beach fires are permitted in designated areas when local rules and burn restrictions allow.
Is there a grill on site, or may guests bring one?
No. Tidal House does not provide grills, and guests may not bring or use grills anywhere on site.
Are hair dryers provided?
Yes. Every chalet has a hair dryer.
Do the chalets have kitchens?
Yes. Each chalet has a kitchen with a stovetop, oven, refrigerator, cookware, dishes, and basic cooking utensils. If something expected is missing, contact us during your stay.
How fast is the Wi-Fi, and can I use Zoom or work remotely?
Yes. Complimentary Wi-Fi is included. Tidal House uses an enterprise-grade Wi-Fi system, and each chalet has its own access point. Chalets on the west side of the property can reach up to 400 Mbps; chalets on the east side typically reach 80–90 Mbps. Both ranges are suitable for remote work and Zoom or other video meetings. Actual speeds vary by device, simultaneous use, and connection conditions. The network and password are provided privately in your check-in instructions and are not published on this website.
What TV and streaming are available?
Every chalet has a smart TV in the living area. Chalets 2, 3, 9, and 10 also have a smart TV upstairs. The included streaming service offers live local and national programming, news, sports, and on-demand shows and movies. Available channels and titles can change.
Is EV charging available?
There is no charger on the property. Ocean Shores has a Tesla Supercharger at the Convention Center, DC fast chargers at the public library, and Level 2 charging at Quinault Beach Resort, all a short drive from the chalets. See our guide to EV charging in Ocean Shores for details.
Where do I check in? Is there a front desk?
Tidal House uses self check-in and does not have a front desk. Go directly to the chalet assigned in your reservation and use the private access instructions sent to you.
Can I arrive late?
Yes. Self check-in allows you to arrive after 3:00 PM, including later in the evening. Your access begins at the scheduled check-in time.
Can I request early check-in or late checkout?
You may ask, but approval depends on cleaning and same-day turnover needs and is never guaranteed. Please wait for explicit confirmation before changing your arrival or departure time.
Can I store luggage before check-in?
No. Tidal House does not have a front desk or luggage-storage area.
What should I do before checking out?
Leave by 11:00 AM, close and lock the windows, turn off the heaters, and wash any dishes you used. Follow any additional current instructions sent with your reservation.
When will I receive my door code?
Your assigned access details are sent privately with your check-in information. For security, door and lockbox codes are never published on this website.
What should I do if my door code or keypad does not work?
Call or text Tidal House immediately using the number in your reservation or on our Contact page. Tell us your name and assigned chalet, but do not post your code publicly.
Where should I park?
Park directly alongside your assigned chalet. Visitor and overflow parking is in the small parking strip on the south side of the property near the Grey Gull. If your assigned space is blocked, contact us rather than parking beside another chalet.
Where should guests put garbage?
Use the garbage cans outside your chalet. The property dumpster is not available for guest use.
What are the best things to do in Ocean Shores with kids?
Family favorites include playing and beachcombing on the beach, go-karts, mini golf, arcades, kite flying, biking, and guided horseback rides for children who meet the outfitter’s requirements. Mix one planned attraction with flexible beach time so the day can adjust to the weather.
What can you do in Ocean Shores when it rains?
Arcades, local shops, restaurants, and other indoor amusements are good rainy-day choices. Coastal showers often pass, so keep layers and rain jackets handy, take a break at your chalet, and return to the beach when conditions improve.
Which Ocean Shores activities should I reserve in advance?
Check ahead for guided horseback rides, bike or watersports rentals, golf tee times, and popular seasonal events. Availability and operating conditions change, especially on summer weekends, so confirm directly with the provider before building the rest of your day around an activity.
Can I walk to the beach from Tidal House?
Yes. The walk takes about seven minutes: go south toward the Grey Gull, walk behind its maintenance shed, turn left, and then take the beach path on your right.
Is the walking path to the beach stroller-accessible?
The path is narrow and sandy, so it is not recommended for strollers. Driving to a designated beach access is usually easier.
Are parties allowed?
No. Parties are not permitted. Please keep noise low, especially after 10:00 PM, out of consideration for other guests and our neighbors.
Is smoking allowed on a chalet deck?
No. Smoking is not permitted on chalet decks, even when the door is closed.
What should I do about an urgent maintenance or cleanliness problem?
Call or text us immediately. For an active fire, medical emergency, or immediate danger, leave the unsafe area and call 911 first.
Where can someone with a gluten allergy eat nearby?
La Spiaggia publishes gluten-free options and handling practices, but no restaurant can guarantee safety for an individual allergy. Contact the restaurant directly to confirm its current allergen procedures before visiting.
When is razor-clam digging available?
Razor-clam digs open only on dates approved by the Washington Department of Fish and Wildlife, and schedules can change. Check the official WDFW razor-clam page at https://wdfw.wa.gov/fishing/shellfishing-regulations/razor-clams before planning a dig and again before heading to the beach.
Are there dog-friendly things to do in Ocean Shores?
Dogs can join you for beach walks and many outdoor outings when they remain under control and you follow posted leash and cleanup rules. Tidal House welcomes dogs under its current pet policy; individual shops, restaurants, rentals, and events set their own rules, so confirm before visiting.
Does Tidal House offer daytime-only rentals?
No. Tidal House does not offer day-use or hourly rentals. Use the booking search to check overnight availability.
How do I verify that my reservation is confirmed?
Check for a confirmation from the booking platform you used. If you are unsure, contact us with your name and stay dates so we can verify the reservation rather than relying on a pending card charge.
Who handles reservation changes, cancellations, and refunds?
Start with the booking platform used for your reservation. Platform bookings, including Airbnb bookings, may require changes or payment support through that platform. Contact us if you need help identifying the correct next step.